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6 Ways ClearScript Supports You and Your Members During Open Enrollment—and Beyond

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Open enrollment can be a hectic season for HR teams and a confusing time for employees. But it’s also a valuable opportunity to demonstrate the strength of your benefits program and empower your workforce to make confident, informed choices.


Because the pharmacy benefit is one of the most frequently used components of any health plan, it often raises the most questions. That’s why ClearScript is here to provide guidance, communication, and support—making the process easier for everyone. Here are six ways we help you, your employees, and their families get the most out of open enrollment and beyond:

1. Educational Resources that Empower

We offer a robust library of educational tools to help employees understand and navigate their pharmacy benefits. From step-by-step guides on using our member portal to tips for lowering their prescription drug costs, our resources are designed to build knowledge and confidence for both members and your HR team. When members know how to get their medicines for the lowest cost, it’s a win-win for your employees and the plan.

2. Onsite and Virtual Engagement at Benefit Events

The ClearScript team is excited to participates in your upcoming benefit fairs and open enrollment meetings—either in person or virtually—so members can get real-time answers from experts. These touchpoints offer a valuable opportunity for employees to ask questions, clarify benefits, and feel more supported.

3. Tailored Communication Strategies

Our Account Services team works closely with you before open enrollment begins to support your customized member communication plans. You know your membership best and how to reach them. Whether through emails, presentations, flyers, your company intranet, mailers, or other channels, we help ensure the messaging around your pharmacy benefit is clear, timely, and aligned with your organizational needs.

4. Expert Consultation and Strategic Support

In our 20 years of experience, we have supported countless organizations through the open enrollment process and we’ve learned a lot along the way. We go beyond basic assistance by offering best-practice consulting on benefit communication. Our team can help you tailor messaging and strategies that resonate with your employees—so they not only understand their pharmacy benefits but also recognize its value.

5. Proactive Member Impact Letters

For plans with January 1 or July 1 renewal dates, we send targeted member impact letters that explain any upcoming formulary or utilization management changes. These letters guide members through what’s changing and what actions, if any, they need to take—helping reduce confusion and promoting informed decisions.

6. Year-Round Support

Our commitment to you, your team, and your members doesn’t stop when open enrollment ends. Throughout the year, our pharmacists, benefit experts, and support teams are available to help members make the most of their pharmacy benefits. We’re just a call or click away for members with questions about medications, savings opportunities, or benefit details.

At ClearScript, we believe open enrollment is more than an annual task—it’s an opportunity. With the right team, tools, communication, and support, we can help you turn this critical period into a time of empowerment and satisfaction for your employees. We look forward to begin planning with you!