Account Services
Our approach to account management is different than most other PBMs. We purposefully keep our customer assignments low to ensure the best service and hospitality for your plan and members. You’ll appreciate:
A smooth transition process – Our team of key experts and project support management uses a synchronized process of requirements, milestones, and testing to ensure a successful implementation - and your peace of mind.
Integration – We have the skills and experience to interface with your other vendor partners to accept or deliver eligibility, medical, and pharmacy drug data.
Market insights—We are committed to keeping you informed about the changing pharmacy benefit management and health care environment. We will update you on new drugs coming to market and send action alerts on drug recalls and shortages.
Business reviews – We will keep you up-to-date on your pharmacy benefit performance on a quarterly and annual basis. Our account team will share insights from your data and collaborate with you on solutions to enhance your pharmacy plan performance.
